Need help? We're only one email away.

If you're running into trouble, stuck, have feedback, or just need a human to walk you through something, send us an email athello@koody.com.

We read every message and do our best to reply as quickly as possible during our working hours: 8am to 6pm Pacific Time, Monday to Friday.

But first, maybe we can save you some time?

A lot of common questions, such as how to share the app with your partner, how to link your bank account, or if the app is available in your country, are already answered in our Frequently Asked Questions section below.

Before reaching out, you might want to scroll down and check out theFAQs. You could find your answer in less time than it takes to write us that email.

Still need us? We're just one email away.

Frequently asked questions

1. Can my partner and I share the app?

Yes, you can. Koody supports collaboration, allowing you to invite your partner, family members, or roommates to share and manage budgets and bank transactions together. You can control permissions, ensuring everyone stays informed and aligned without compromising privacy.

2. How do I input my income?

You can add income manually, connect your bank accounts for automatic imports, or upload bank statements. This flexibility ensures you can track your earnings accurately, regardless of your preferred method.

3. Can I change the budget start and end dates to match my pay period?

Absolutely. Koody allows you to customize your budget cycle to align with your pay schedule, whether it's weekly, bi-weekly, or monthly, providing a more accurate financial overview.

4. Can I add a new category?

Yes, you can create as many custom categories as you need. This feature helps you tailor your budgeting to reflect your unique spending habits and financial goals.

5. Does the app support tax tracking for income?

Indeed, you can mark income as taxable, and Koody will help you track the amount owed. This feature is particularly useful for freelancers and self-employed individuals managing their tax obligations.

6. Can I change my currency?

Yes, Koody supports all global currencies. You can set your preferred currency in the settings, making it convenient for users worldwide to manage their finances in their local currency.

7. Is my financial data secure?

Security is our top priority. We use bank-grade encryption and adhere to strict privacy protocols to protect your data. Your information is never shared without your consent, ensuring your financial data remains confidential.

8. Can I track recurring transactions?

Yes, Koody allows you to set up recurring transactions for both income and expenses. These transactions are automatically generated on the specified dates, helping you stay on top of regular financial commitments.

9. Can I use the app in my country?

Koody is available globally, including in the US, UK, Canada, and many other countries. We support various currencies and banking systems, making it accessible for users worldwide.

10. How do I connect my bank accounts?

You can securely link your bank accounts through Koody using trusted third-party services. This connection enables automatic transaction imports, providing a comprehensive view of your finances in one place.

11. What happens if I cancel my subscription?

If you cancel during your free trial, you won't be charged and your access will end when the trial expires. If you're already on a paid plan, you'll keep access until the end of your billing cycle, after which your account will be deactivated. You can always come back and reactivate your account later. Your data will be securely stored for a limited time in case you return.

12. How do I delete my account?

To delete your account, navigate to 'Edit Profile' and select 'Delete Account.' Please note that this action is irreversible and will permanently remove all your data.